Vovibe Aesthetics Ltd
Effective date: 29 August 2026

These Terms & Conditions govern the use of the Vovibe Products website and the sale and supply of professional aesthetic equipment by Vovibe Aesthetics Ltd.

Please read these Terms carefully before placing an order.

1. ABOUT VOVIBE AESTHETICS LTD

Vovibe Aesthetics Ltd is a private limited company registered in England and Wales.

Company name: Vovibe Aesthetics Ltd
Company number: 17007150
Trading name: Vovibe Products
Correspondence address: Unit 2 Wymans Lane, Swindon Village, Cheltenham, Gloucestershire, GL51 9NA, United Kingdom
Website: www.vovibeproducts.com

References in these Terms to “Vovibe”, “we”, “us” or “our” mean Vovibe Aesthetics Ltd.

References to the “Buyer”, “Customer”, “you” or “your” mean the business purchasing or intending to purchase equipment from us.

2. BUSINESS-TO-BUSINESS SALES ONLY

Our professional aesthetic equipment is supplied for business and professional use.

By placing an order, the Buyer confirms that they are acting wholly or mainly for purposes connected with their trade, business, craft or profession and are not purchasing as a consumer.

These Terms are therefore intended to govern business-to-business transactions.

If you are purchasing primarily for personal use rather than business purposes, you must inform us before placing an order. Nothing in these Terms excludes any statutory rights that cannot lawfully be excluded.

3. PRODUCTS

Vovibe supplies professional cosmetic and aesthetic equipment, which may include diode laser hair-reduction systems, body-contouring equipment, skin-treatment equipment and associated accessories.

The exact equipment being purchased will be identified in the relevant quotation, invoice, order confirmation or Sales Agreement.

Product photographs, videos and illustrations displayed on our website are provided to assist identification and presentation. Minor differences in colour, finish, screen layout, casing or non-material components may occur as manufacturers update products.

We will not make a material change to the equipment ordered without informing the Buyer.

4. PROFESSIONAL COSMETIC USE

Unless expressly stated otherwise in writing, equipment supplied by Vovibe is marketed and supplied for professional cosmetic and aesthetic use.

Our equipment is not intended by Vovibe for the diagnosis, prevention, monitoring, prediction, prognosis, treatment or alleviation of disease or injury.

References to aesthetic treatments, hair reduction, skin appearance, body contouring or similar purposes should not be interpreted as medical claims.

The Buyer must not market or use equipment supplied by Vovibe for medical purposes unless the Buyer has independently established that such use is lawful and that all applicable regulatory requirements have been satisfied.

5. PROFESSIONAL OPERATORS

Equipment must only be operated by persons who have appropriate knowledge, competence and training for the equipment and treatments being undertaken.

The Buyer is responsible for ensuring that all operators:

follow the manufacturer's operating instructions;

follow applicable safety procedures;

use appropriate protective equipment;

perform appropriate client consultations and suitability assessments;

operate within their competence and training; and

comply with all applicable laws, regulations and local authority requirements.

Vovibe does not accept responsibility for treatment decisions made by the Buyer or its operators.

6. QUOTATIONS AND ORDERS

Any quotation issued by Vovibe is subject to availability and may specify an expiry date.

Information displayed on the website does not by itself constitute a binding offer to supply equipment.

A contract is formed when Vovibe accepts the Buyer's order in writing, issues an order confirmation, accepts payment for an agreed order, or both parties enter into a Sales Agreement.

We reserve the right to decline an order before acceptance.

Where a separately signed Sales Agreement, quotation or Order Confirmation contains terms specifically negotiated for an individual purchase, those specific terms will take priority over these general Terms to the extent of any conflict.

7. PRICES AND VAT

Unless expressly stated otherwise, prices quoted by Vovibe are exclusive of VAT.

VAT will be charged at the applicable UK rate where required.

The total purchase price, VAT and any separately agreed delivery or additional charges will be confirmed before the order is accepted.

We will not increase the agreed price after a binding order has been formed unless the Buyer subsequently requests changes to the order or both parties agree otherwise in writing.

8. PAYMENT

Depending on the order, Vovibe may require either:

payment of the full purchase price before dispatch; or

a deposit followed by payment of the outstanding balance before dispatch or delivery.

Where a 25% deposit arrangement has been agreed, the Buyer must pay 25% of the agreed purchase price to confirm the order.

Unless otherwise expressly agreed in writing, the remaining balance must be received in cleared funds before the equipment is dispatched, released or delivered.

Vovibe is not required to dispatch equipment while any amount due remains unpaid.

9. DEPOSITS

A deposit initially reserves the Buyer's order.

Once Vovibe has placed the corresponding order with the manufacturer, committed to manufacture or procurement, specifically reserved equipment for the Buyer, or incurred non-recoverable costs in fulfilling the order, the deposit will become non-refundable if the Buyer subsequently decides to cancel.

This reflects the fact that equipment may be manufactured, configured, imported, allocated or procured specifically to fulfil the Buyer's order.

A non-refundable deposit will not be retained where Vovibe itself cancels the order without the Buyer being in breach, where Vovibe is unable to supply the equipment and no acceptable alternative is agreed, or where applicable law requires repayment.

Where an order is cancelled before Vovibe has committed to procurement or incurred non-recoverable costs, any refund will be considered according to the circumstances and any reasonable costs already incurred.

10. BUYER CANCELLATION

Business Buyers do not receive an automatic consumer cooling-off period under these Terms.

If a Buyer wishes to cancel an accepted order, they must notify Vovibe in writing as soon as possible.

Where manufacture, procurement or import arrangements have already begun, Vovibe may retain the deposit and/or recover reasonable losses and non-recoverable costs resulting from the cancellation.

Vovibe will not impose a cancellation charge that exceeds the reasonable commercial loss arising from the cancellation.

11. DELIVERY

Any delivery date or timescale given by Vovibe is an estimate unless we expressly agree in writing that a particular date is guaranteed.

Delivery may be affected by circumstances including manufacturing schedules, international freight, customs procedures, port disruption, courier delays and other events outside our reasonable control.

We will keep the Buyer reasonably informed where a material delay becomes known to us.

Unless expressly agreed otherwise, time for delivery is not of the essence.

A delay outside Vovibe's reasonable control does not automatically give the Buyer a right to compensation for loss of income, appointments or anticipated business revenue.

12. DELIVERY INSPECTION

The Buyer should inspect the equipment as soon as reasonably practicable after delivery.

Visible packaging or transit damage should be photographed before unpacking where possible and reported to Vovibe promptly, preferably within 48 hours, so that any courier or freight claim can be investigated.

Any fault, missing item or discrepancy should be reported to Vovibe as soon as reasonably practicable after discovery.

Failure to report an issue within 48 hours does not remove any legal right that cannot lawfully be excluded, although delayed reporting may affect our ability to investigate transit damage.

13. RISK AND OWNERSHIP

Risk in the equipment passes to the Buyer when the equipment is delivered to the agreed delivery location or collected by the Buyer.

Where the Buyer appoints its own independent carrier, risk may pass when the equipment is handed to that carrier.

Legal title to the equipment remains with Vovibe until we have received the full purchase price and any other amounts due under the relevant order in cleared funds.

The Buyer must not sell, permanently dispose of or grant security over equipment to which Vovibe retains title.

14. SETUP AND TECHNICAL SUPPORT

Unless expressly included in the Order Confirmation or Sales Agreement, the purchase price does not include on-site installation, engineering work, electrical work, premises modification or commissioning services.

Vovibe may provide equipment onboarding, remote technical guidance, operating information and assistance with initial setup.

Any technical assistance provided is intended to support understanding of the equipment and does not replace the manufacturer's operating manual, formal professional training, workplace risk assessments or regulatory requirements.

15. TRAINING AND OPERATOR FAMILIARISATION

Where stated as part of the purchase, Vovibe may provide operational familiarisation or equipment-use guidance relating to controls, settings, safety functions, maintenance and manufacturer operating procedures.

Such guidance does not constitute medical training, medical advice or a professional qualification.

The Buyer remains responsible for ensuring that each person operating the equipment is appropriately trained and competent to provide the treatments they intend to offer.

16. BUYER'S REGULATORY RESPONSIBILITIES

The Buyer is responsible for determining and complying with the legal requirements applying to the operation of the equipment at their premises and within their local authority area.

This includes, where applicable, obtaining and maintaining appropriate:

business licences;

special-treatment or local authority permissions;

operator qualifications or training;

professional and treatment insurance;

health and safety procedures;

laser safety procedures;

risk assessments;

client documentation; and

premises approvals.

The sale of equipment by Vovibe does not constitute confirmation that the Buyer is legally entitled to operate that equipment in every location or for every intended treatment.

17. PRODUCT DOCUMENTATION AND COMPLIANCE

Vovibe will make available the documentation supplied with the relevant equipment and such conformity, safety or technical documentation as is applicable and appropriate to the product.

The applicable regulatory requirements may differ according to equipment type, intended purpose and market.

Nothing on the website should be interpreted as stating that every regulatory marking or standard applies to every Vovibe product.

The Buyer must retain operating manuals and safety information provided with the equipment and ensure that operators have access to them.

18. WARRANTY

Unless a different warranty period is expressly stated in the relevant quotation, Order Confirmation or product warranty, professional diode laser equipment supplied by Vovibe is provided with a two-year limited warranty from the date of delivery.

The warranty applies to manufacturing defects arising during normal professional use.

Where a valid warranty fault is confirmed, the appropriate remedy may include technical assistance, provision of replacement components, repair or other reasonable corrective action depending on the nature of the fault.

The detailed warranty supplied with the equipment forms part of the terms applying to warranty service.

19. WARRANTY EXCLUSIONS

The warranty does not cover faults or damage resulting from misuse, improper operation, failure to follow operating or maintenance instructions, accidental damage, mishandling, unauthorised repairs or alterations, use outside the stated specification, unsuitable electrical supply, failure to carry out required maintenance, or normal wear and consumable components.

The warranty may also be affected where serial numbers, identification markings or required product labels have been deliberately removed or altered.

The Buyer must provide reasonable information, photographs, videos, diagnostic information or access reasonably required to investigate a reported fault.

No unauthorised repair should be undertaken where doing so may cause additional damage or interfere with diagnosis of a warranty claim.

20. WARRANTY CLAIM PROCESS

The Buyer should notify Vovibe promptly after discovering a suspected warranty fault.

Vovibe may initially provide remote troubleshooting and may request photographs, videos, diagnostic information or tests carried out in accordance with manufacturer instructions.

Where replacement parts are appropriate, they may be supplied for installation by an appropriately competent person.

Where equipment must be returned for inspection or repair, return arrangements will be agreed with the Buyer before shipment.

The Buyer must not return equipment without prior authorisation.

21. AFTER-WARRANTY SUPPORT

Vovibe may continue to provide or facilitate technical support, replacement components and repair assistance after expiry of the warranty period.

Charges may apply for parts, labour, transport or other services outside warranty and will be confirmed before chargeable work is authorised.

22. TREATMENT RESPONSIBILITY

The Buyer, clinic and individual operator are responsible for treatments performed using equipment purchased from Vovibe.

This includes responsibility for client consultation, treatment suitability, contraindications, patch testing where appropriate, treatment settings, treatment technique, protective measures, treatment records and aftercare.

Vovibe is not the treatment provider merely because it supplied the equipment.

23. TREATMENT AND COMMERCIAL OUTCOMES

Individual cosmetic treatment outcomes vary between clients.

Vovibe does not guarantee a particular treatment result, number of sessions, client response, income level, return on investment, appointment volume, revenue increase or business performance.

Any examples, illustrations, case studies, projections or commercial calculations shown on our website or marketing materials are illustrative unless expressly guaranteed in writing.

The Buyer is responsible for their own business and financial decisions.

24. MISUSE

Vovibe will not be responsible for loss, injury or damage to the extent caused by:

improper or unauthorised operation of the equipment;

operation contrary to the instructions supplied;

use by persons who are not appropriately trained or competent;

use for a purpose outside the equipment's stated intended use;

unauthorised modification;

failure to maintain the equipment appropriately; or

failure by the Buyer or operator to comply with applicable safety requirements.

This clause does not exclude liability where Vovibe is legally responsible for the loss.

25. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title obligations, or any other liability that cannot lawfully be excluded or limited.

Subject to the paragraph above, Vovibe will not be liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business, loss of appointments, loss of treatment income, business interruption, loss of goodwill or other indirect or consequential commercial loss arising from the purchase or use of equipment.

Subject to any liability that cannot lawfully be limited, Vovibe's total aggregate contractual liability arising from an individual order will not exceed the total amount actually paid by the Buyer to Vovibe for the equipment giving rise to the claim.

Nothing in this clause removes any responsibility that the law does not permit Vovibe to exclude.

26. PRODUCT LIABILITY

Nothing in these Terms is intended to exclude liability for a defective product where such liability cannot lawfully be excluded.

However, Vovibe is not responsible for injuries, claims or losses caused by treatment technique, inappropriate settings selected by an operator, inadequate client assessment, failure to follow safety requirements, unauthorised alterations or other acts or omissions of the Buyer or its personnel.

27. FORCE MAJEURE

Vovibe will not be liable for delay or failure to perform an obligation where this results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, fire, flooding, epidemic or pandemic restrictions, war, civil disturbance, industrial disputes, manufacturing disruption, failure of transport networks, international freight disruption, port closures, customs delays, government action, import restrictions, sanctions, shortages of components, failure of suppliers or widespread telecommunications or power failures.

Where such an event occurs, our affected obligations will be suspended for the duration of the event and we will take reasonable steps to minimise its impact.

If an event prevents fulfilment of an order for a prolonged period, the parties will discuss an appropriate solution, which may include revised delivery arrangements, an alternative product or cancellation and appropriate refund of sums that Vovibe is not committed to third parties.

28. THIRD-PARTY FINANCE

Where information about third-party finance is made available, finance remains subject to the terms, eligibility requirements, approval criteria and agreements of the relevant finance provider.

Nothing on the Vovibe website constitutes a guarantee that finance will be approved.

Any regulated disclosures applicable to a particular finance arrangement will be provided separately where required.

A finance agreement is separate from these Terms unless expressly stated otherwise.

29. WEBSITE INFORMATION

We take reasonable care to keep information on our website accurate and current.

However, specifications, availability and manufacturer information may change.

The website is not intended to replace product-specific documentation supplied with an order.

If information on the website differs materially from an accepted Order Confirmation or signed Sales Agreement, the accepted Order Confirmation or signed Sales Agreement will take priority for that purchase.

30. INTELLECTUAL PROPERTY

Unless otherwise stated, the text, graphics, branding, logos, photographs, videos, documents and other content displayed on the Vovibe website are owned by, licensed to, or used with permission by Vovibe Aesthetics Ltd.

Website content may be viewed and used for ordinary business purchasing purposes.

It may not be copied, reproduced, republished, commercially exploited or distributed without permission where intellectual property rights apply.

31. DATA PROTECTION

Vovibe processes personal information in accordance with applicable UK data protection law.

Information about how we collect and use personal data is contained in our separate Privacy Policy.

Vovibe Aesthetics Ltd is registered with the Information Commissioner's Office under registration reference ZC184277.

Our use of cookies and similar technologies is explained separately in our Cookie Policy.

32. COMPLAINTS

If the Buyer has a complaint relating to equipment, service or an order, they should contact Vovibe as soon as possible using the contact details shown on our website.

We will investigate complaints reasonably and may request documents, photographs, videos or other information needed to understand the issue.

Nothing in this complaints process prevents either party from exercising its legal rights.

33. CONFIDENTIALITY

Each party must keep confidential any commercially sensitive information received from the other party which is clearly confidential or would reasonably be understood to be confidential.

This does not apply to information that is already public, lawfully obtained from another source, required to be disclosed by law or required to advisers, insurers, finance providers or professional representatives who are themselves subject to confidentiality obligations.

34. ASSIGNMENT

The Buyer may not transfer its rights or obligations under an accepted order to another person without Vovibe's prior written agreement.

Vovibe may use manufacturers, freight companies, couriers, technical providers and other subcontractors to perform parts of its obligations.

35. THIRD-PARTY RIGHTS

Unless expressly stated otherwise, a person who is not a party to the contract between Vovibe and the Buyer has no right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.

36. SEVERABILITY

If any provision of these Terms is found by a court or competent authority to be invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary or, where modification is not possible, removed.

The remaining provisions will continue in effect.

37. WAIVER

If either party delays or fails to enforce a right under these Terms, this does not mean that the right has been waived.

A waiver relating to one event does not automatically apply to any later event.

38. VARIATIONS

We may update these general website Terms from time to time.

Changes will apply to future orders from the date the revised Terms are published.

Terms governing an order already accepted will not be changed retrospectively unless both parties agree or a change is required by law.

Any individually negotiated variation to an order must be confirmed in writing.

39. ENTIRE AGREEMENT

For each purchase, these Terms together with the accepted quotation, invoice, Order Confirmation, applicable warranty and any signed Sales Agreement form the agreement between Vovibe and the Buyer.

The Buyer should not rely on any statement or representation that has not been included in or confirmed by those documents.

Nothing in this clause excludes liability for fraud or fraudulent misrepresentation.

40. GOVERNING LAW AND JURISDICTION

These Terms and any contract between Vovibe Aesthetics Ltd and a business Buyer are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes arising from or connected with these Terms or the sale of equipment, unless the parties expressly agree otherwise in writing.